Just follow these easy steps to place an order
1. Add items to your Cart
2. View your bag
4. Payment and Confirmation
All purchased items will be dispatch at least 1-2 business days once payments are received. International bank transfer payments may require some times to clear through the bank, therefore we will only post your item once we receive the payment in our bank account.
The delivery time is usually take 2-7 working days for major cities but it varies according to your country. On occasion, some shipments may take until 2 until 3 extra days to arrive, depending on the amount of time it may take for an item to clear customs.Your order will be shipped once order and payment is completed. Our shipping days are from Monday-Friday (excluding Public Holiday).
Please inform us if your order has not arrived after the estimated time. Once we receive the notification that your order has not arrived by the due date, we will lodge an enquiry with the courier company to track down the delivery status. Please note that shipping time might take longer during festive seasons, early release of collection or if your parcel gets held back for customs clearance. When purchasing from Totomi, you agree that late delivery does not constitute a failure of our agreement, and does not entitle you to cancellation of an order.
We deliver worldwide. The posting rate is determined by quantity of items for postages Malaysia and Singapore, and by actual or volumetric weight, whichever is higher for other regions.
Once your order has been shipped, you will receive an automated e-mail with your tracking information. You can track your parcel via Easy Parcel tracking for shipment to all locations.
Please allow 24 hours for the status of the shipment to correctly display at the said website.
CUSTOMS AND IMPORT DUTIES
Postal charge does not include possible taxes and duties which may be applied by customs in the country where the order originated or posted out to. The responsibility for any customs duties, foreign taxes or other fees which may be imposed will rest with the customer. For more information regarding your country's custom policies, please contact your local customs office.
We are not responsible for merchandise risk of loss after the order has been delivered to the courier and tracking no has been updated.
We do not take responsibility if the courier cannot deliver the package in time due to incomplete address, misspelled address or no recipient at the address.
Free shipping will be given if there are mistakes done by our part in the order(s).
By registering yourself you will be able to enjoy the benefit of saving your address to allow faster check out every time you make a purchase.
By logging in to your account you can manage your account and your details and check your order status or history.
As part of this process we welcome any feedback or inquires that you may have. If you would like specific information or advice about a certain item, please feel free to contact us at [email protected] , as we will be happy to assist you.