RETURN & EXCHANGE POLICY
Our policy lasts 7 days from the date you receive the item (in postage cases) or from the date you bought the product in store.
You may return or exchange the products in the case of:
- RETURN & EXCHANGE TO DIFFERENT COLOURS, SIZES OR DESIGNS
- RETURNS & EXCHANGES DUE TO FAULTY PRODUCTS OR INCORRECT ITEMS RECEIVED
You may return and exchange the order within 7 days from receiving the items (subject to stock availability).
To be eligible for an exchange, your item must be unused and in the same condition that you received it. It must also be in the original packaging and internal labels must be intact.
For exchanges due to defects, kindly email us the photo of the defects for us to evaluate. We will not be responsible for any faulty not caused by us eg: torn zippers, shrunken apparels after wash. Once your original order is received and inspected, we will notify you that we have received it and proceed for the exchange. Please take note that your exchange request will be processed within 10 business days.
You may exchange the product one to one (if available) or (if not available) with another product of the same value. You may choose to exchange with another product of greater value, and you will be charged with the difference of price If the exchanged item is of lesser value, no refunds will be given. Payment of differences must be made within 24 hours once confirmation of exchange is made.
Postage charge for return & exchange will be covered by customer, unless if its a manufacturing defect or faults from our end.
Returns and exchanges can only be done once.
Please kindly note and be informed that the color may vary slightly from those displayed by your monitor and due to the manual process and washing effect of the clothes.
And due to a limited edition design, please be informed that small contrast panel detail may come in different color due to limited fabric stock.
Only regular priced items are eligible for exchange and refund, unfortunately sale items cannot be exchanged and refunded.
In the case of any defect of product, you may contact us at:
Email via [email protected]
Whatsapp message via +6017-6834843